Knowledge Base Development gives your customers a place to go when they have questions, but they don’t have to wait for a member of your team to be available. They can interact with many different kinds of content from articles to forums to videos to get the answers they want when they want, on their own terms, and studies show that many customers actually prefer to have their questions answered this way. If they have a good experience with your knowledge base, they are more likely to make a purchase or recommend your product to a friend or family member.
Custom Chatbots can be used for many different purposes. There are concierge bots, which determine what your customer needs, qualified leads bots, which assesses the customer’s reason for visiting your site, meetings bots, which schedule meetings between team members and customers, tickets bots, which create a support ticket for customers who have inquiries, knowledge base/support bots, which share knowledge base articles with customers, and offline bots, which collect inquiries during off-hours and route the inquires to team members the next business day.
Customer onboarding automation involves automating some processes, but not all. It frees up team members to do the more meaningful work of having important conversations with customers. So ultimately, the purpose of customer onboarding automation is to free up live team members to be even better at certain parts of customer onboarding.
If you would like to implement our ticketing system, we have a customer success team ready to guide you through the process and answer any questions you may have.
There are many reasons why a company would choose one over the other. Using a third-party agency frees up internal staff and resources. Research also shows customers give more honest answers if they know their answers are going through a third party. Additionally, if a company doesn’t have the staff, resources, or expertise to properly conduct an in-house survey, they may decide it’s more efficient and productive to use a professional company. But companies may find it makes more sense to keep a small survey in-house for logistical and financial reasons.
We've helped others like you close more deals for their business by leveraging email marketing, sales automation, marketing automation, and lead nurturing. Starting is easy, book a quick call and get all your questions answered by a sales enablement expert. Let's get the ball rolling…all the way to the top!